Support · Remote sessions
Remote support, one click away.
Already working with our team? Start a secure TeamViewer session and a technician in McAllen will connect to your IBM Power system or PC within minutes.
Monday to Friday, 8:00 AM to 5:00 PM
Nothing to install for a one-time session.
- TeamViewer runs in your browser
- You approve every connection
- Session ends when you close it
01 · Sessions
Pick a session and share the code.
Both sessions are monitored during business hours. If neither opens, call the support line and we will send a direct link.
Remote access · Session 1
Primary support line for IBM i and PC issues. Use this session unless a technician asks for the second one.
Remote access · Session 2
Second concurrent session for multi-user sites, or when Session 1 is already in use by another technician.
Call the support line
Reach us at (956) 630-2005 so a technician is expecting your connection. Have your company name and system ready.
Open a session
Choose Session 1 below. TeamViewer opens in your browser and shows a session code on screen.
Share the code
Read the code to the technician. They connect, diagnose, and stay with you until the issue is resolved.
02 · What we can fix remotely
IBM i and PC support from the same desk.
Our software runs on IBM i on Power. Through a remote emulation session we can install and configure software, correct issues and assist your staff in real time, wherever you are.
IBM Power system
ABI, AES, ISF, accounting and warehouse systems, plus OS and database tasks.
Workstations
Printer mapping, email, PDF and spreadsheet output, browser and app errors.